PRIVACY POLICY — FollowDesk
Last updated: March 26, 2026
FollowDesk ("we," "us," or "our") operates the FollowDesk platform at followdesk.org.
INFORMATION WE COLLECT:
- Account info: name, email, phone, business name, payment info (via Stripe)
- Lead info: contact name, phone, SMS content, delivery status, opt-in/out records
- Usage data: log data, service usage
HOW WE USE IT:
- Operate the platform
- Send SMS on your behalf to opted-in contacts
- Process payments
- Improve services
- Comply with legal obligations
SMS MESSAGING:
- All SMS requires prior recipient consent
- Users responsible for ensuring contacts opted in
- Recipients can reply STOP anytime to unsubscribe — honored immediately
- Frequency: 1-10 messages per 30-day sequence
- Standard message and data rates may apply
DATA SHARING:
- We do NOT sell, rent, or share personal info with third parties for marketing
- Share only with: Twilio (SMS delivery), Stripe (payments), Supabase (database)
- May disclose if required by law
SECURITY:
- Encrypted in transit (TLS/SSL) and at rest
- Row-level security on database
- No payment card details stored
- Restricted access to customer data
RETENTION:
- Data retained while account active
- Deleted within 30 days of cancellation
- SMS opt-in/out records retained for compliance
YOUR RIGHTS:
Not intended for users under 18.
Contact: support@followdesk.org